Claims must be made within 5 days after receipt of merchandise. Large Item (Over 150LB) Return Policy Due to the expense of shipping heavy items, If it is a truck shipment, make sure the damage or short shipment is noted on the delivery receipt. Accusize Industrial Tools is not responsible for merchandise damaged or lost by motor freight carriers, if you accept a short or damaged shipment from the truck driver without proper notation by the driver, you accept it at your own risk.
STANDARD RETURN POLICY
Returns are available on all unused items sent back to us within 30 days of purchase. Items outside of this range can be either ineligible for a refund or will charge a re-stocking fee. All damaged, defective, or missing items must be reported within 5 days of delivery date. Please note that credit will not be issued for returned products showing signs of used, marked, altered or damaged.
HOW TO RETURN AN ITEM
If you are not satisfied with your purchase, you can return it at your cost for a refund within 30 days of your purchase. Please contact us at email@example.com or at 647 931 2564 to get a Return Merchandise Authorization number (RMA) before returning your item. To avoid re-stocking fee, the return item must be in original case, with all of the accessory and document paper, and no visible marking on the items. The customer is responsible for all return shipping costs on non-defective items, please state in your packing slip the reason for return. Shipping charge is non-refundable. We are not responsible for any package loss or damage in the return process. Returned products must be in original package in the resalable condition. To facilitate the issuance of credit, please have the date and the invoice number of your purchase order. We will either replace, refund or extend full credit within 30 days of received the return item.
In order to keep our prices low, we have to charge a re-stocking fee in certain instances to re-coup the cost associated with returns.
A 15% re-stocking fee will be assessed in the following situations:
Returned orders still brand new but over 30 days after purchase Returned products without the clean original package
Orders "Refused" without authorization.
Once we receive your return, please allow 14-Days for us to inspect and process your return.
Credit card and PayPal purchases will be refunded to the account you provided when you placed your order.
Monday through Friday, 9:00am to 5:00pm. Closed on public holidays.
Thank you for your support.
Tel. 647-931-2564 firstname.lastname@example.org www.accusizetools.com